Chargeback Policy

1. Contact Us Before Disputing a Charge

If you have a question about a charge, believe there is an error on your order, or are dissatisfied with a purchase, please reach out to us at support@epicselfpeptides.com or (416) 809-2639 before initiating a chargeback with your card issuer. Our Return Policy covers replacements and refunds for damaged, incorrect, or defective orders, and we are able to resolve the large majority of issues directly.

2. How Chargebacks Are Handled

When we receive notice of a chargeback or dispute from a customer's card issuer or payment processor, we will:

• Review the order, communication history, and any supporting documentation on file
• Respond to the card issuer or processor with evidence of the transaction, delivery, and any prior support correspondence within the timeframe required by the payment network
• Attempt to contact the customer directly to resolve the underlying issue where possible

3. Unwarranted or Fraudulent Chargebacks

Filing a chargeback for an order that was accurately described, delivered as ordered, and for which no legitimate refund request was made to us first is considered a misuse of the dispute process. Epic Self Peptides reserves the right to:

• Contest the chargeback with the customer's card issuer or processor
• Decline future orders from accounts or payment methods associated with unwarranted chargebacks
• Pursue recovery of amounts charged back for orders that were fulfilled as described

4. Chargeback Rate Compliance

Card network rules require merchants to keep dispute rates below defined thresholds. To help keep our account in good standing (and continue accepting card payments at all), we ask customers to contact us directly with any concerns rather than disputing a charge as a first step whenever possible.

5. Refunds Already Issued

If a refund has already been issued for an order (in full or in part) per our Return Policy, filing a chargeback for the same amount is unnecessary and will be contested with supporting documentation showing the refund was processed.

6. Contact

Questions about this policy or a specific order can be directed to our support team, by email at support@epicselfpeptides.com, or by phone at (416) 809-2639.